The Price of Incivility

February 11, 2013 at 3:29 pm Leave a comment

The Price of incivility: Lack of respect hurts morale – and the bottom line” is
an article written by Christine Porath and Christine Pearson appearing in the January-February2013  issue of Harvard Business Review.  This great article investigates the effect of rudeness and disrespect (including teasing and gossiping) in the workplace.

The outcomes of incivility include: creativity suffers; performance and team spirit deteriorates; customers leave. “Failure to keep tabs on behavior can allow incivility to creep into everyday interactions – and could cost your organization  millions in lost employees, lost customers, and lost productivity” (p.117). Big or small organizations, profit or non-profit, this article applies to everyone, at home too!

To read this brief article and to learn ways of modeling good behaviour and curtailing rudeness, TDSB employees can contact the library to request a copy, (416) 395-8289 or email professionallibrary@tdsb.on.ca

Rowan

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